RESUME
Professional
info
I am an experienced customer service representative with back-office skills which I can
offer for your business assistance needs.
I can help you manage your business without worries. I am knowledgeable in E-commerce industry, wherein Email marketing/support, Order Processing, PayPal disputes are some of my niches.
Skills
Order Fulfillment
Email support
Phone support
PayPal Dispute/refund investigation
Basic Social Media Management
Web Research and Comparative Analysis
Process Documentation
Data Entry
Work
experience
Customer Support/Virtual Assistant
May 2018 - present
I do multiple task from Customer Service Management, Order Processing, Social Media Management and Administrative duties.
PayPal Dispute Agent
January 2018 - present
I handled and resolved disputes/complaint raised in Paypal by the buyers. Conducting thorough investigation and gathering reliable information that will help us win the dispute case.
Virtual Assistant
January 2017 - November 2017
I was assigned to do order processing, refunds and returns. Aside from that, I also dealt with customer's concern and inquiry via email, providing tracking shipment update, handling complaints with item and following up with the suppliers.
Virtual Assistant
January 2012 - November 2017
I've been with different department and went through numerous training for up skill. From a simple customer service/collection Agent to Fraud Control Specialist. I also handled dispute investigation and email support as well.
Languages
English
Filipino
Education
University of Batangas
2000 - 2005
Bachelor of Science major in Commerce
University of Batangas
High School